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FAQ

How can I contact DharmaSmart?

Please use our Contact US page.

Where do you ship to?

The areas our vendors can ship to varies. All vendors ship to the continental USA. Most vendors also ship to Hawaii and Alaska although the cost can increase unless USPS is offered. Vendors who offer shipment by USPS also offer shipment to Puerto Rico and US Virgin Islands. We are encouraging our vendors to offer shipping to other international destinations. A list of available destinations in addition to Continantal USA can be found within the description area for any products where it is available.
**NOTE: We now ship to ALL COUNTRIES for items where DharmaSmart is listed as the Brand or Manufacturer. Click here for the complete list of DharmaSmart’s own brand products.

What Currency are the prices in, and can I pay in my local currency?

All Prices on DharmaSmart are in $US (US Dollars). Sorry, we are unable to accept other currencies at this time, however you will still be able to purchase by credit card in most countries as your credit card provider will convert the currency for you (they may charge a small fee for this service).

What are your shipping charges?

Please see our Shipping & Returns page for information about shipping and how to find out about charges.

What if I need to return an item?

Please see our Shipping & Returns page for information about returns.

Do I need to Register

Everybody is able to browse our store without registering. However you will need to enter your Billing Address and Delivery Address to make a purchase. We ask at that time that you enter a user name and password to allow you to check delivery status and order history securely. This also has the advantage of allowing you to make future purchases with just a few mouse clicks (or finger taps).

What credit cards do you accept?

Customers can choose to pay through the Authorize.net or PayPal payment gateways. Both services offer the choice of Visa, Mastercard, Amex and Discover. Of course PayPal also allows you to pay with your PayPal account.

Are my credit card details secure?

DharmaSmart uses eCommerce software provided by Nexternal Solutions and your credit card transaction is processed by them. Security is paramount at Nexternal. Nexternal uses the latest in Secure Socket Layer (SSL) technology during the order process. All credit cards are encrypted within the database itself. Nexternal also uses a third party security auditing company, Trust Guard, which scans the Nexternal network daily looking for vulnerabilities. Nexternal fully complies with the Payment Card Industry (PCI) Data Security Standard. The Payment gateways used are Authorize.net and PayPal.

We at DharmaSmart do not have access to, or store your credit card info.

How can we find out about Sales and New Products?

You can Subscribe to our newsletter which comes out about once per month. We also have a facebook page where you can click the ‘Like’ button and get updates as soon as they occur. We understand you don’t want to be bombarded with constant posts, so we aim to keep posts to new product notices, ‘facebook friends only’ special deals and news we think you will find useful and interesting.

We also have a new page with a list of our current coupons here.

If you have any other questions you can contact us here.